Refund Policy 

 

What you’re buying

When you buy from our shop on TheSyllabus.world, you are purchasing a digital product, delivered via a download and/or a Canva link.

You are not purchasing:

• Canva Pro (if required for certain elements)

• Custom design services (unless explicitly stated)

• A transferable license for redistribution or resale

Because this is a digital product, access is typically delivered immediately after purchase.

 

Standard policy for digital products

All sales are final once access is delivered (download available and/or link provided), except for the eligible refund situations listed below.

Reason: digital products cannot be “returned” once delivered.

 

Refunds are not provided for:

• Change of mind. Examples: “I don’t need it anymore,” “I found something else,” “It’s not my style.”
• Canva skill level or preference. Examples: you don’t know how to edit in Canva, or you prefer a different tool.
• Canva account limitations or platform issues. Examples: certain elements require Canva Pro, your account restricts template use, Canva is down.
• Compatibility assumptions not stated in the listing. Example: expecting one-click import into Mailchimp/Klaviyo/Flodesk/HubSpot unless the listing explicitly promises that.
• You accessed/used the template. If you’ve accessed the link and begun using the template, we generally can’t refund.
• Promotions and pricing changes. No refunds for price changes, missed discount codes, or limited-time sales.
• Licensing misunderstandings. Purchases made intending to use templates in ways not permitted by our license (for example: creating products for sale or running paid ads) are not refundable.

 

Troubleshooting checklist (before contacting support)

Most issues are quick fixes. Please try:

1. Confirm you’re logged into the correct Canva account
2. Open the link in Chrome
3. Try incognito/private mode
4. Disable ad blockers/extensions temporarily
5. If Canva says “Pro required,” swap Pro elements for free ones (we can guide you)
6. If you see “Request access,” send us a screenshot (usually a permission fix)

 

Legal note

Your local consumer protection laws may grant additional rights. Nothing here limits rights you cannot waive under applicable law.